Who participates in the AWARE briefing?

The AWARE briefing is comprehensive and involves a collaborative approach to ensure the safety and comfort of passengers during a flight. It typically includes customer service representatives, the captain, and the purser. This group is essential because each member has a unique role in managing the operational aspects of the flight, addressing passenger needs, and responding to any emergencies that may arise.

The inclusion of customer service representatives allows for a broader perspective on potential issues that passengers may encounter, while the captain’s leadership ensures that all safety protocols are adhered to from a command perspective. The purser facilitates communication between the cabin crew and the flight deck, ensuring that the operational flow is maintained.

Other groups, such as just the flight attendants or only passengers and crew, lack the necessary synergy and insights that come from having all these key representatives in a briefing.