What should be done under the direction of the captain if a door safety strap is caught?

When a door safety strap is caught, the appropriate action under the captain's direction would be to ensure the door is disarmed and opened. This protocol is in place to guarantee the safety of all passengers and crew. Disarming the door prevents accidental opening during flight and allows for safe resolution of any issues with the strap.

Opening the door makes it easier to assess the situation and safely free the caught strap without causing further complications. It prioritizes safety by avoiding forceful actions or potential damage to the aircraft system, as well as ensuring that any obstruction is dealt with in a controlled manner. By following this procedure, the crew can maintain operational integrity and adhere to safety regulations.