If a door safety strap is caught in the door, what is the first action?

When a door safety strap is caught in the door, the first action is to notify the pilots. This action is crucial because the pilots need to be informed of any potential safety concern before any further actions are taken. The pilots are responsible for the overall safety and operational integrity of the aircraft. They may need to assess the situation, possibly leading to decisions regarding whether to delay boarding, secure the door properly, or address any other safety implications.

While checking on the status of the door or attempting to remove the safety strap might seem reasonable, the pilots must always be made aware of potential safety issues first. This ensures that all actions taken are in alignment with standard operating procedures and supports effective communication, which is vital in maintaining safety aboard the aircraft. The other options do not prioritize notifying the pilots, which is the essential first step in this scenario.