How do you determine if an adult customer is unconscious?

The most effective way to determine if an adult customer is unconscious is to ask if they are okay while gently tapping their shoulder. This approach allows you to assess their responsiveness. If they fail to respond to verbal cues or physical stimulation, it is a strong indication that they may be unconscious.

Interacting with the person directly like this is crucial because it provides immediate feedback; you can observe for any signs of awareness or acknowledgment. Assessing responsiveness is typically the first step in a first aid evaluation, as it helps to gauge the severity of their condition and dictates the next course of action, whether that be calling for help or starting more advanced assessments if necessary.

This method is straightforward and non-invasive, making it the preferred initial response in assessing consciousness in adults. Other options, such as shouting for help or checking for a pulse or breathing, are actions that might follow if the individual does not respond, but they are not primary means of determining consciousness.